Terms & Conditions

WOOD DRYING METHOD and MC STANDARD

  • Our Drying method is NATURAL KILN DRY within 6 months process.
  • We maintain the Wood MC ( Moisture Content ) at range 12-20%.

PAYMENT POLICY

  • Our prices are EX FACTORY prices.
  • Customer will have to deposit 50% of total fee upon order. Kindly note, the 50% deposit is required in order to secure the current price.
  • Balance before delivery process.

PICK UP AND DELIVERY POLICY

  • Customer is responsible in handling for all the delivery processes, safe transport and furniture care including loading and unloading,
  • Product packing is CASAKA responsibility.
  • CASAKA will not be responsible after the product leave our factory. Therefore we suggest client to put their agent or quality controller to inspects the products.

LEAD TIME

  • Anticipated delivery dates are given in good faith, based on our historical experiences. However, the lead time can be change as a result of availability of the materials.
    Therefore, delivery dates cannot be guaranteed and delay may occur. We will do our best to keep you informed of such delays.

LONG TERM STORAGE

  • All Long Term Storage requests are free of charge, provided that it is agreed upon at the time of sale. If a client changes the originally agreed upon delivery date by more than 4 weeks – for any reason – CASAKA is able to store the products at rate of USD100 per 4 weeks period.